"Location, price, beautiful view of the Matterhorn"
Peter from Australia
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"Our room had an amazing clear view of the Matterhorn and we could hear the river."
Candy from United States
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"Fantastic location. Close to train station and views of the Matterhorn from bedroom balcony."
David from United Kingdom
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"We booked a room with Matterhorn view and it was amazing."
Iryna from Ukraine
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Family-run 3-star hotel with Matterhorn views and free shuttle in Zermatt
Location & Access
Hotel Excelsior sits 400 metres from the Gornergratbahn and Sunnegga Express funicular stations. A free shuttle service takes guests to major attractions and mountain railways throughout Zermatt. The Matterhorn Museum, Wolli Land playground, and Schwarzsee lake are all within walking distance or a short ride.
Dining
The hotel operates two themed restaurants: La Ferme serves French and Swiss cuisine on a summer terrace. A cozy bar offers an additional space for relaxation after outdoor activities. Outdoor dining options are available on the summer terrace during warmer months.
Rooms & Views
Sunny south-facing rooms provide direct views of the Matterhorn from private balconies. The hotel offers diverse room types including Deluxe Double Rooms and Economy Double Rooms, all with free Wi-Fi. Heated floors and heated towel rails come standard in every guest room.
Family & Children
A children's playground is located on-site for younger guests. Ski storage facilities are available for families arriving with equipment. The hotel's family-owned operation offers a personal touch that many guests mention in their reviews.
Services & Amenities
A minimarket on site allows guests to purchase essentials without leaving the building. Packed lunches are available for early departures or day trips into the mountains. Room service and luggage storage are provided, and the hotel accepts pets.
Highlights
Location: 400 metres from Gornergratbahn and Sunnegga Express
Rooms: South-facing rooms with Matterhorn balconies
Dining: La Ferme restaurant with summer terrace
Family: Children's playground and ski storage
Service: Free shuttle to major attractions
Pet-friendly: Pets accepted
Must-do experiences
Take the Gornergrat train for breathtaking views of the Matterhorn.
Savor raclette at Restaurant Schaferstube for a traditional meal.
Hike to Riffelsee for stunning reflections of the mountain.
Visit the Matterhorn Museum for insights into Zermatt's history.
Explore the Zermatt Market on Wednesdays for local crafts and treats.
Select your room type
Hotel Excelsior offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Single Room
2 persons
13 sq. feet
1 Single bed
Heating
Shower
room details
Double Room Balcony Matterhorn View
2 persons
23 sq. feet
2 Single beds
Balcony
Heating
room details
Deluxe Double Room Balcony Matterhorn View
2 persons
29 sq. feet
2 Single beds
Balcony
Heating
room details
Show all rooms
Price and Room Availability Calendar
Check availability and prices for your dates now!
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Check-in/ Check-out
Facilities
Hotel Excelsior offers amenities for your comfortable stay and unforgettable experiences
Facilities: Great
8.3/10Review score
General
No smoking on site
Wi-Fi
Safe deposit box
Pets allowed
Security
Luggage storage
Ski storage
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Sports & Fitness
Skiing
Hiking
Cycling
Guest Parking
No parking available.
Services
Room service
Housekeeping
Laundry
Shops/Commercial services
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Packed lunches
Children
Cots
Spa & Leisure
Sun terrace
Garden area
Room features
Heating
Mini-bar
Sitting area
Ironing facilities
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Hotel Excelsior Location
Hofmattstrasse 38, Zermatt, 3920,
Explore Zermatt
Explore Zermatt
Top Attractions
Activities
Dining
Entertainment
Matterhorn Museum
4 minutes' walk
A fascinating museum showcasing Zermatt's rich history, including its mountaineering heritage and local culture.
Gorner Gorge
20 minutes' walking
An impressive natural gorge with striking rock formations; features scenic pathways and is ideal for photography.
Kapelle Winkelmatten
20 minutes walking
A charming chapel surrounded by alpine beauty, known for its peaceful atmosphere and stunning mountain views.
Forest Fun-Park Zermatt
15 minutes' walking
An outdoor adventure park featuring an array of treetop courses and zip lines, perfect for families and thrill-seekers.
Hiking Trails
1 minute walking
Multiple scenic trails accessible from the hotel for all skill levels, including routes with breathtaking Matterhorn views.
Wellness Spa Services
5 minutes' walk
Nearby spas offer relaxation treatments and massages to rejuvenate after a day of adventure in the breathtaking Alps.
Take it Doner
5 minutes' walk
A casual eatery specializing in delicious doner kebabs, perfect for a quick meal with fresh, local ingredients.
Restaurant Spycher
10 minutes' walk
Cozy Swiss restaurant known for its fondue and raclette, boasting a charming alpine atmosphere and local specialties.
The Pink Elephant
10 minutes' walk
A lively bar featuring live music and a vibrant atmosphere, perfect for an evening out with friends or a relaxing nightcap.
Zermatt Cinema
15 minutes' walk
A charming cinema showcasing recent films in a cozy setting, providing a perfect indoor activity for all ages.
Getting around
City Centre
Zermatt 2 min · 400 ft
Airports
Sion (SIR) 116 min · 47.8 mi
Agno (LUG) 243 min · 100.5 mi
Train
Zermatt railway station 6 min · 1700 ft
Train 2 min · 400 ft
Bus
Bus stop 18 min · 7.3 mi
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Property information and rules
Check-in
from 15:00-22:00
Check-out
from 07:00-11:00
Guest Parking
No parking available.
Internet
High-speed internet access is available in public areas for free.
Breakfast
A full breakfast is served at the price of CHF 1.0 per person.
Children & extra beds
Maximum capacity of extra beds in a room is 1.
Pets
Pets are allowed on request.
Languages
German
Year renovated:
2012
Number of floors:
4
Number of rooms:
25
Reviews and Ratings
Feedback about Hotel Excelsior from previous guests about their experience.
Review score
Based on 310 verified reviews
8.5 /10
Great
90 %
Recommend
Breakfast
8.5/10
Cleanliness
8.9/10
Comfort
8.9/10
Facilities
8.3/10
Free Wi-Fi
8.9/10
Location
9.5/10
Paid Wi-Fi
7.8/10
Staff
8.8/10
Value for money
8.2/10
Pros
Matterhorn views
Attentive staff
Hotel location
Room cleanliness
Cons
Mattress comfort
Breakfast variety
Guest reviews
based on 111 reviews
4.5/5
based on 603 reviews
8.5/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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Questions of the users
About Hotel Excelsior
Is it possible to arrange for a driver to pick me up from the train station upon my arrival?
12 November 2024
Transport from the train station to Hotel Excelsior is provided free of charge.
Are there any fees associated with bringing a small dog during my stay?
19 December 2024
Small dogs are allowed free of charge.
If I arrive at the hotel before the check-in time, can I leave my luggage with you?
5 January 2025
Luggage storage is available for guests arriving early.
Is there an elevator available for guests in the hotel?
23 April 2025
Yes, there is an elevator in Hotel Excelsior for guest convenience.
What time is breakfast served at the hotel?
15 May 2024
Breakfast is served from 7:00 to 10:00 a.m. in Restaurant La Ferme.
Are towels provided in the guest rooms?
30 June 2024
Yes, towels are provided for all guests.
Can you tell me if there are rooms with balconies available?
2 August 2024
Rooms with balconies are available, subject to availability at the time of booking.
What type of dining options are available at the hotel?
22 March 2025
There are two restaurants, Luna and La Ferme, offering a variety of local specialties and international cuisine.
Are there any nearby restaurants or attractions that visitors can easily access?
8 February 2025
For a list of nearby restaurants, attractions, and public transport options, please refer to the property surroundings section.
Is there parking available at the hotel?
10 April 2024
Unfortunately, there is no parking available at Hotel Excelsior.
Is a spa or wellness center part of the hotel facilities?
9 July 2024
There is no spa or wellness center at Hotel Excelsior.
Does Hotel Excelsior offer any packages or activities for nature experiences?
28 January 2025
The hotel provides local knowledge and support for outdoor activities to enhance your mountain experience.